FAQ

FAQ'S

ON DEMAND SUBSCRIPTION

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

DO I have to reserve classes in advance?

No! All of your Ameanspinn classes are on-demand, which means you can sweat ANYTIME you’d like!

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

WHAT STYLE OF RIDING ARE THE AMEANSPINN ON-DEMAND CLASSES?

Our classes are rhythm-based and driven by the beat. We add in choreography and a weight song so that you are getting a FULL body workout during your class. Your instructor will guide you through the entire experience, providing you with drill and form cues. You will also hear the instructor call out a “lead” leg. This cue is to not only help you find the beat of the music, but it is also done so that when you clip off the bike, your body is balanced. We do not believe in riding an entire 45-minute class with one dominant lead… this can create imbalances in the body and potentially lead to injury. FYI – Your instructor is your mirrored image, so you can always watch the screen and mirror their body if you ever feel lost

DO YOU OFFER A TRIAL PERIOD BEFORE COMMITTING TO A PURCHASE?

Yes, every subscription comes with a 7-day free trial period. Once the trial period is over, the credit card you entered when making the subscription purchase will be charged. You are welcome to cancel your subscription at any time during the trial period. Only one trial period may be used per subscriber.

WHAT EQUIPMENT WILL I NEED?

Here is a list of equipment you may be asked to use in any of our classes:

Cycle: Bike and dumbbells

Train: Dumbbells and a loop band

Mat Pilates: Dumbbells, yoga ball, yoga block, loop band and ankle weights